Good questions deserve clear answers.
Nibble should feel simple. Here are the details that matter when you are syncing, subscribing, or checking an AI estimate.
Email contact@nibble-food.com and tell us what you expected to happen, what happened instead, and which app version you are using.
Common questions
Short answers, written for the moments when you need the next step-not another wall of product copy.
Why is my dashboard empty?
Nibble is local-first. After signing in, choose Automatic or Manual under Profile → Account. Automatic sync runs after entries when the phone is online; with Manual, tap Sync now. The dashboard only shows records sent to your account.
What should I do if Apple sign-in fails?
Use the same Apple account you use in Nibble, then try again from app.nibble-food.com. If you see a provider or OAuth-secret error, the service configuration needs attention. Contact us with the time of the failed attempt and your browser; never send your Apple password or private key.
How accurate is photo analysis?
Photo and text analysis are estimates. Portions, ingredients, cooking oils, recipes, and allergens can be missed. Check packaging or a qualified professional when accuracy matters, especially for allergies, medication, pregnancy, diabetes, or an eating disorder.
What does Nibble Pro include?
Pro unlocks the app's managed AI features, including photo analysis, AI Coach Chat, Ambient Intelligence, and Apple Health sync. Barcode scanning and manual logging remain available for free. See the Pro page for the current explanation.
How do I manage or cancel Pro?
Apple handles App Store billing: open your Apple ID subscription settings to change or cancel, and use Apple's refund request page for refunds. For web purchases, use the Paddle customer portal to manage or cancel your subscription or request billing support. In the iPhone app, use Restore Purchases if your entitlement is not showing on a replacement device.
How do I export or delete my data?
Export from the iPhone app. To permanently delete your account and synced cloud data, use Delete account in the signed-in web dashboard or the account and data controls in the iPhone app. This does not cancel an Apple or Paddle subscription; manage or cancel those separately through Apple or Paddle. If a control fails, email us.
Read the Privacy Policy, AI processing disclosure, and Health disclaimer.
